Remove Shift(s) (day or multi-day view)

Unexpected circumstances may require you to remove shift(s) from a local schedule. You cannot remove shift(s) from an AI-powered schedule.

Note: Before you configure shifts, select the appropriate scheduling unit from the Interaction Optimizer Home page Scheduling unit drop-down list.

Remove one or more shifts from the schedule (day view and multi-day view)

1. From the Interaction Optimizer Home page, in the Scheduling area click the appropriate schedule from the Schedules drop-down list and click Open selected schedule. The Schedule tab opens.

2. Select all the agents’ names that have a shift you want to remove for the currently visible day.

3. Right-click and select Remove shift(s) from the menu that appears.

4. Click Yes to confirm the shift removal.

Note: The shift is removed from the schedule, but the agent's name remains.

Tip: Use Shift+click to select a range of agent names from which to remove shifts. Use Ctrl+click to select multiple agent names.

Remove Shift(s) (week view)

1. From the Interaction Optimizer Home page, in the Configuration area click Shifts. The Shifts tab opens.

2. Right-click the shift  to remove and select Delete from the menu that appears.

3. Click Yes to confirm shift removal.

Remove Agent(s) (week view)

1. From the Interaction Optimizer Home page, in the Scheduling area click the appropriate schedule from the Schedules drop-down list and click Open selected schedule. The Schedule tab opens.

2. Select all the agents’ names that have a shift you want to remove for the currently visible day.

3. Right-click and select Remove shift(s) from the menu that appears.

4. Click Yes to confirm the agent removal.