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Interval and Queue Statistic Selection dialog

This dialog selects which time intervals and queue statistics appear in a view.

Interval frame

Options in this frame manage time periods to report in the view. The list on the left contains items that are not currently included in the view. The list on the right contains items selected to include in the view. Select items in the list on the left. Then click Add to move them to the other list, to include them in the view. Add All selects all items for inclusion. You can change the display order of columns in the view using Move Up and Move Down buttons. To exclude periods from the view, select items in the list on the right. Then click Remove. The Remove All button excludes all time periods from the view, but at least one has to be included.

Queue Statistics frame

Options in this frame manage statistics to report in the view. The list on the left contains items that are not currently included in the view. The list on the right contains items selected to include in the view. Select items in the list on the left. Then click Add to move them to the other list, to include them in the view. Add All selects all items for inclusion. You can change the display order of rows in the view using Move Up and Move Down buttons. To exclude statistics from the view, select items in the list on the right. Then click Remove. The Remove All button excludes all statistics from the view, but at least one has to be included.

Related Topics

Agent Details view

Agent Graph view

Agent Overview

Workgroup Overview view