Contents

Line Group Least Used Trunks by Day Report

This report shows the least used lines for each reporting line group for a specified day. It displays the Line Group ID, Description, Line ID, and the number of calls received on a particular line.

Important note for SIP users

The Line Group reports were not designed to report on a SIP Line configuration. As a result, the information calculated for the Line Group reports might not be accurate for SIP lines.

Parameters

You specify the range of dates and times, line groups, site IDs, and number of lines as parameters. IC sorts this report by SiteID, GroupID, and utilization. The number of lines parameter is used to show the number of lines requested by the user. If the user requests more lines than are available in a line group, then all lines will be shown. The line identifiers are defined in Interaction Administrator on the IC server. You can specify all or part of a day in the time range. By default, the number of lines to show is 5.

The report is based on a logging subsystem that is updated every 10 seconds plus time dependent on implementation architecture or topology.

Report Log Tables	Interaction Administrator Unique Report Identifier
IlineStats, LineGroupLines LineGroupConfig	LINE_GROUP_LEAST_USED_TRUNKS_BY_DAY

Sample report

Click on the image below to view a sample of this report.

Report Element	Report Field or Value	Field or Value Description
Site ID	SiteID	The name of the Site ID as specified in the range.
(none)	GroupID	The name of the line group in the specified range. The * line group is the summary line group and includes the information for all the line groups.
Date	dIntervalStart	The date of the least used lines.
Line ID	LineID	The name of the line selected in the specified range.
Group ID	GroupID	The name of the line group selected in the specified range.
Utilization	tSeized	The amount of time that the line in the line group were busy or seized for the selected day.
Total Calls	nEntered	The number of call that entered the line during the specified date / time range.
Calls Out	nOutboundEntered	The number of outbound calls that entered the line during the specified date / time range.
Site ID	SiteID	The name of the Site ID as specified in the range.
Avg. Call Duration	tSeized / nEntered	The average amount of time each call occupied the line in the line group.

Record Selection Criteria:

{LineGroupConfig.GroupId} in {?StartLineGroup} to {?EndLineGroup} and

{LineGroupConfig.SiteId} in {?StartSiteId} to {?EndSiteID}