Contents

Line Summary and Detail

The Line Summary and Detail report displays line statistics. These statistics are grouped and summarized by site, line, month, week, day, and interval. From the summary page, click the date hyperlink to display the detailed interactions. Line Summary and Detail statistics include:

Average number of lines available
Duration of time the line was in use
Maximum duration a line was available
Total amount of time the line was in use
Percentage of time the line was in use
Total number of calls for a line
Number of outbound calls on a line
Percentage of outbound calls on a line
Average call duration on a line
Percentage of outbound calls blocked on a line

Parameters

The following parameters can be specified for the Line Summary and Detail report.

Required Parameter

Date/Time range

Group by and Summary Parameters

Subtotal by Month or Week
Show Detail

Additional parameter

Line

Parameter Descriptions

Parameter	Parameter Type	Required/Optional	Description
Date Time Range	Filter	Required	The date and time range bounds
Line	Filter	Optional	The line to filter by
Subtotal by Month or Week #	Informational	Optional	The interval for which the report is subtotaled by. Choose either Month or Week #
Show Detail	Format/Informational	Optional	This parameter specifies how details are displayed for the report. Select False to display the summary statistics with hyperlinks to show report details. Select True to show the details in the report.

Sample report

Click on the images below to view samples of this report.

Show Detail: False

Show Detail: True

Report Element Descriptions

Report Element	Database Column or Computation	Details
Site ID	siteid	Line statistics displayed in report are grouped by Site ID
Line	lineId	Line parameter, used to filter the data, displays line statistics grouped by Line ID
Month	Computed based on dIntervalStart	Displays line statistics subtotaled by month of interval
Week	Computed based on dIntervalStart	Displays line statistics subtotaled by week of interval
Day	Computed based on dIntervalStart	Displays line statistics grouped by day of interval
Interval	Computed based on dIntervalStart	Displays date and time interval for the line statistic detail
Avg Lines Available	tResourceAvailable / nDuration	Average number of lines available for the interval
Duration per line	nDuration	Duration the line was in use for the interval
Max Avail Duration	tResourceAvailable	Maximum available duration the line was available for the interval
Utilization (duration)	tSeized	Utilization time for the interval
Utilization (percent)	tSeized / tResourceAvailable *100	Percentage of utilization for the interval
Total Calls	nEntered	Total number of calls for the interval
Number of Calls Out	nEnteredOutbound	Number of outbound calls for the interval
Percent Calls Out	nEnteredOutbound / nEntered *100	Percentage of outbound calls for the interval
Avg Call Duration	tSeized / nEntered	Average duration of call for the interval
Percent Out Blocked	(nOutboundBlocked / ( nOutboundBlocked + nEnteredOutbound ))*100	Percentage of outbound calls blocked for the interval

Stored Procedure

sprpt_CrLineActivity

Tables/Views

ILineStats
LineGroupLines
LineGroupConfig