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Select the Dial Plan

A CIC dial plan contains information to determine which telephone calls are extensions, local calls, and long-distance calls. CIC matches each kind of phone number with the appropriate user, workgroup, role, or station dialing privileges.

Specify how you want to create your dial plan. Using IC Setup Assistant to create a North American dial plan or import and localize a dial plan file greatly simplifies dial plan creation.

For more information on CIC dial plans and dial plan configuration, see Interaction Administrator help and the Dial Plan and CIC Regionalization and Dial Plan documents in the Technical Reference Documents section of the PureConnect Documentation Library.

Dial Plan File

Select this option to import an existing dial plan file. For example, a reseller may have created specific complete dial plans for customers in different regions of the country, county, or city. IC Setup Assistant uses macro substitutions to enable localizers to set up a dial plan for their locale from the imported dial plan file.

This option is recommended for countries using numbering plans other than the North American Numbering Plan.

Note: This product version uses a regional dial plan, enhanced for SIP, with an .i3dplan extension. If you wish to import an older dial plan with an .i3pnum extension, you may do so. However, you will not gain the benefits of the new regional dial plan. For information about the new dial plan, see CIC Regionalization and Dial Plan in the Technical Reference Documents section of the PureConnect Documentation Library.

Specify the path to the dial plan file. By default, IC Setup Assistant looks in the \I3\IC\Manifest directory. If the dial plan file is not located in this directory, browse to the appropriate directory. A subsequent dialog will ask to localize the dial plan import file.

After the new installation is completed, you can modify your dial plan in the Phone Numbers container in Interaction Administrator to:

  • Change the default dialing privileges (classifications) set by IC Setup Assistant.

  • Add extensions, area codes, or change the number of digits dialed.

I don't have a dial plan; help me create one

Select this option if you want IC Setup Assistant create a dial plan for you.

This option is recommended for countries using the North American Numbering Plan. You only need to define a few elements — local area codes and exchanges — and IC Setup Assistant will do the rest to create a North American dial plan.

After the new installation is completed, you can modify your dial plan in the Phone Numbers container in Interaction Administrator to:

  • Change the default dialing privileges (classifications) set by IC Setup Assistant.

  • Add extensions, area codes, or change the number of digits dialed.

I will create a dial plan later in Interaction Administrator

Select this option to skip the dial plan portions of IC Setup Assistant.

This option does not appear when you re-run IC Setup Assistant.

Important: We highly recommend that you either create a dial plan in IC Setup Assistant or import an existing dial plan file now. The procedure is greatly simplified in either of these methods, compared to creating a dial plan later in Interaction Administrator.

IC Survey Location: This information may be included in the IC Survey file. If so, the selection/value will appear in this dialog. You can review the contents of the IC Survey file by selecting View Survey in the Load IC Survey File dialog or opening it in a Pre-Install survey in the IC Survey system.