Post-Installation Configuration

After the CIC server installation (including IC Setup Assistant) is completed and you have configured at least one Interaction Media Server, perform basic post-installation tasks in Interaction Administrator and test for basic functionality. The CIC software is complex; even the Event Viewer and the Services panel may not alert administrators of other issues that sometimes only appear once the basic configuration has been completed.

Some tasks, such as configuring SIP lines and creating managed IP phones, must be configured in Interaction Administrator post-installation. Other, such as users, workgroups, roles, and dial plan you may have already configured in IC Setup Assistant. In that case, you simply need to verify these configurations.

This section includes:

• Interaction Administrator
• Master Administrator configuration
• Create a unique Site ID
• Configure SIP lines
• Create Line Groups
• Create managed IP phones and associated SIP stations
• Verify or create non-managed SIP stations
• Verify or create users
• Allocate Access licenses
• Verify or create workgroups
• Verify or create roles
• Verify or create the dial plan
• Enable Switchover replication for mail interactions
• Complete additional mail provider configuration
• Install IC User Applications on client workstations
• Test system for basic functionality
• Client Workstation Installations