Access to Call Recordings

A user must have the Recordings feature role to see the Call Recordings portlet in Interaction Web Portal.

Access to Queries

The user role determines which types of queries a user can access.

The following table indicates the types of queries that are accessible by each user role.

Query Type	Master Admin	Organization Admin	Delegated Admin	Enterprise	Agent (Associated CIC user)
Recorder client assigned queries	X	X	X	X
Ad-hoc queries by workgroup name	X	X	X	X
Ad-hoc queries by workgroup and agent name	X	X	X	X
Ad-hoc queries by a CIC user who is logged in	X	X	X	X	X
Ad-hoc queries by a scored user	X	X	X	X	X

The following table indicates which tasks are accessible by user role.

Task	Master Admin	Organization Admin	Delegated Admin	User
Assign Recording Searches to an Organization	X
Configure Recording Settings	X	X