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Interaction Administrator Help
Overview of Exchange
Exchange enables users to retrieve appointments from their Microsoft Outlook calendars via the telephone user interface (TUI).
Note: Exchange calendar access is a Interaction Mobile Office feature (available with the Interaction Mobile Office license), and is available for use only with Microsoft Exchange/Outlook.
Supported Exchange servers
Microsoft Exchange Web Services (EWS)-based integration is an officially supported CIC mail system. Microsoft Exchange Web Services is recommended as an alternative to the Microsoft Exchange MAPI-based integration. See System Software Requirements in the PureConnect Documentation Library for the latest requirements.
Requirements
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The Exchange server must be connected to the network.
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The CIC administrator permissions must be established.
Configure users to use the mailbox provider
After you configure the provider in the Mail
container, you must also configure the CIC users to use the mailbox. For
more information, see the help for Configure
a User and the help for Configuration
page in the User Configuration
dialog box.
Related topics
Configure an Exchange provider