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Directory Toolbar Shortcuts

Like the Queue Control toolbar, the Directory toolbar contains buttons that have shortcut keys assigned to them. Pressing shortcut keys performs the same task as pressing the button.

Tip: Select a directory entry before you press a Directory toolbar shortcut. When transferring or parking a call, select both the interaction and the directory entry before pressing the shortcut keys.

Operator Console: Pay particular attention to the shortcut key combination for Dial Default Number and Transfer. Operator Console users also have many keyboard shortcuts for call transfers. For more information, see Call Transfer Shortcut Keys.

Toolbar Button	Non-Operator Console Users	Operator Console Users	Function
	Ctrl+A	Ctrl+A	Camp
	Ctrl+S	Ctrl+S	Change user’s status
`	Ctrl+Shift+C	Ctrl+Shift+C	Initiate Chat
		Ctrl+T	Consult Transfer
	Enter	Shift+Enter	Dial Default Number
	Ctrl+B	Ctrl+B	Dial Business Phone
	Ctrl+I	Ctrl+I	Dial Mobile Phone
	Ctrl+H	Ctrl+H	Dial Home Phone
		Ctrl+K	Park on Queue
	Ctrl+Shift+P	Ctrl+Shift+P	Properties
	Ctrl+E	Ctrl+E	Send E-mail Message (Business)
		Enter	Transfer
		Ctrl+M	Send to Voicemail

Directory Shortcuts and the shortcut menu

You can view the currently available directory shortcuts by right-clicking on a directory entry to display the shortcut menu. Actions that are not available for the current directory entry are grayed-out.

Warning: Toolbar shortcuts work only if you click a directory entry ensure it has focus before you use the shortcut keys.