Interaction Desktop Help
Displaying Your Schedule
Requirements: You can display the Optimizer schedule view only if you have the appropriate licenses. Also, you need the View Plug-ins Access Control right for the Optimizer Schedule. For more information, see Interaction Optimizer.
To display your schedule:
In the Create New View dialog box, set Group by to Categories.
From the list of categories, select Interaction Optimizer.
In the Views list, select My Schedule.
Result: The My Schedule view appears.