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Optimizer Preference Colors

Requirements: Only agents with the appropriate licenses can see their work schedules in the CIC client. For more information, see Interaction Optimizer.

Note: Your CIC administrator controls whether you can alter configuration settings. In particular, the administrator must grant you the right to specify schedule preferences in order for you to select Optimizer preference colors. For more information, see Understanding the Configuration Dialog Box.

You can select the colors used when you indicate your schedule preferences in the Schedules Preferences dialog box.

To configure Optimizer preference colors:

  1. Do one of the following:

    • In the My Schedule view, click the Options button.

    • In the Configuration dialog box, click the Interaction Optimizer Settings node.

  1. In the Optimizer Settings property details pane, click the Activity Settings tab.

  2. To change the colors used for an activity:
    1. Do one of the following:

      • Select the check box for one or more activities.

      • Select the Select / unselect all check box to select all activities.

      • Clear the Select / unselect all check box to clear all activities selections and pick again.

    1. Click Change Color.

    2. In the Color dialog box, do one of the following:

      • From the Basic colors palette or the Custom colors palette, select a color.

      • Click Define Custom Colors >>. Click the color swatch to change the Hue and saturation (Sat), and then move the slider in the color gradient to change the luminescence (Lum). Click Add to Custom Colors.

    1. Click OK.

  1. To restore the default color of an activity or selected activities:

    1. Select one or more activities, as described in the previous step.

    2. Click Reset to Default.

  1. Click Apply to save your selections.

  2. Click OK to close the Configuration dialog box.

Related Topics

Optimizer Settings

Optimizer Activity Settings

Optimizer General Settings

Working with Schedule Preferences