Optimizer Settings

Requirements: Only agents with the appropriate licenses can see their work schedules in the CIC client. For more information, see Interaction Optimizer.

You control the colors used for each type of activity in the My Schedule view. You can set other options that affect the schedule display and the speed at which it loads. Also, you can enable schedule reminders and configure how far in advance the reminder occurs.

Note: Optimizer configuration settings apply to the standard My Schedule view. These configuration settings do not apply if you display the Interaction Optimizer web application inside the My Schedule view. For more information, see Interaction Optimizer Web Application.

The Optimizer Settings node enables you to set the following options:

• General Optimizer Settings

• Activity Settings

• Preference Colors

Related Topics

Working with Your Schedule