• Contents

Optimizer Activity Settings

Requirements: Only agents with the appropriate licenses can see their work schedules in the CIC client. For more information, see Interaction Optimizer.

Note: Your CIC administrator controls whether you can alter configuration settings. For more information, see Understanding the Configuration Dialog Box.

Optimizer Activity Settings enable you to select the color used for activity in the My Schedule View. Also, you can enable schedule reminders and configure how far in advance reminders occur for each activity.

To configure Optimizer activity settings:

  1. Do one of the following:

  1. In the Optimizer Settings property details pane, click the Activity Settings tab.

  2. To change the colors used for an activity:

Tip: Another setting controls whether the activity color is used as the background for the time slot occupied by the activity or appears only on the left edge of the time slot. For more information, see Optimizer General Settings.

    1. Do one of the following:

      • Select the check box for one or more activities.

      • Select the Select / unselect all check box to select all activities.

      • Clear the Select / unselect all check box to clear all activity selections and pick again.

    2. Click Change Color.

    3. In the Color dialog box, do one of the following:

      • From the Basic colors palette or the Custom colors palette, select a color.

      • Click Define Custom Colors >>. Click the color swatch to change the Hue and saturation (Sat), and then move the slider in the color gradient to change the luminescence (Lum). Click Add to Custom Colors.

    4. Click OK.

  1. To restore the default color of an activity or selected activities to the default color setting:

    1. Select one or more activities, as described in the previous step.

    2. Click Reset to Default.

  2. To control whether you are reminded in advance of scheduled activities, do one of the following:

    • To enable schedule reminders, select the Enable check box.

    • To disable schedule reminders, clear the Enable check box.

  1. To configure how far in advance of a schedule activity a reminder occurs, do one of the following:

    • Select one or more activities and then from the Reminder drop-down list, select an interval.

    • Select one or more activities and click Reset to default.

  1. Click Apply to save your selections.

  2. Click OK to close the Configuration dialog box.

Related Topics

Optimizer Settings

Optimizer General Settings

Optimizer Preference Colors