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Interaction Desktop Help
Using Mini Mode
Requirements: The Mini Mode Security right enables you to display the CIC client Mini Mode.
Citrix: If you run Interaction Desktop in a Citrix environment, Mini Mode leaves some artifacts on the screen when the client collapses after a period of inactivity. Your CIC administrator can contact Genesys PureConnect Customer Care for information about a workaround.
The CIC client Mini Mode provides a compact view of your current interactions.
Mini Mode Special Features
You can use the CIC client Mini Mode in either the micro view or the mini view. The micro view displays your current interaction and its state. You can use the mini view to manage any non-work item interaction in your My Interactions queue.
It is easy to switch back and forth between the mini and micro views or change to the standard view. You can snap or pin the Mini Mode view. The Mini Mode view can reappear automatically when a new interaction arrives in your queue.
A Client Template can also automatically display Mini Mode immediately after an agent logs on.
The Mini View of the CIC client Mini Mode provides the information and tools that enable you to handle your non-work item interactions. The Micro view enables you to monitor your current interaction.
The Call Control button in the Mini View is similar to the one in the complete CIC client. However, it also provides a powerful a search feature that eliminates the need for you to switch to the complete CIC client to look up most phone numbers. This search feature enables you to search the Company Directory for phone numbers by user or workgroup name. It simultaneously searches your Call history and list of recently dialed numbers.
You can set your status in the Mini view, using either the Status list or Fast Status buttons.
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