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Working with Account and Wrap-Up Codes

Requirements:

To display Account Code fields, you need the View Account Codes Access Control.

To assign an Account Code to an interaction, you need the Account Code Verification Security right.

To see the Advanced Dialing Options dialog box, enable the Use advanced dialing option client configuration option in the Calls Configuration properties details pane.

To display the Account code and Wrap-Up code columns in My Interactions or other queue view, you need the View Queue Columns Access Control right.

To assign a Wrap-Up code, you must be a member of a workgroup for which Wrap-Up codes are configured and active.

Administrators can create and configure Account Codes in Interaction Connect.

This section provides background information on account codes and Wrap-Up codes and how they are used in this CIC client.