The Interaction Connect Add-in API allows you to create add-ins that you can use to customize the default Interaction Connect user experience for your specific business.

This documentation library is divided into two main sections: Conceptual Content and API Reference.

In the Conceptual Content section, you'll find a high-level overview of how and when to use the Interaction Connect Add-in API to create add-ins and perform common functions such as creating a view and watching a queue. It also includes information about the basic requirements, as well as guidelines for deploying add-ins.

In the API section, you'll find topics for all the API documentation that you'll need to create add-ins for Interaction Connect.