Interaction Connect Add-ins
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Conceptual Content
Introduction to Interaction Connect Add-ins
Basic Requirements for Creating Add-ins
Add-in Versioning
General Patterns for Creating Add-ins
Deploying an Add-in
Common Add-in functions
Watching a Queue for Interactions
Creating a Custom View
Creating an ICWS Connection
Releases
2016 R4
2016 R3
2018 R2
2018 R3
2018 R4
API Reference
ININ.Addins
apiVersion
environmentType
trace
version
environmentTypes
ININ.Addins.Communication
resetTimeout
timeout
ININ.Addins.IC
HandlerSentNotifications
getIcwsBaseUrl
requestIcwsConnectionRequestSettings
sendHandlerNotification
sessionInfo
stationTypes
ININ.Addins.IC.Interactions
WatchedInteraction
getAttributes
makeCall
setAttributes
selectedInteraction
attributeNames
callTypeAttributeValues
directionAttributeValues
interactionTypeAttributeValues
stateAttributeValues
ININ.Addins.IC.Queues
Queue
queueTypes
ININ.Addins.UI
culture
ININ.Addins.UI.Elements
clientButtons
ININ.Addins.UI.Views
registerView
updateView
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Releases
2018 R4
Release Highlights
The Add-in iframe now includes the allow-popups-to-escape-sandbox attribute.
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Version: 2019 R3
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