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Liquid Latitude Help
Interaction Dialer Campaigns
Your organization creates campaigns and assigns users to them to manage calling efforts. Each campaign contains a list of phone numbers to dial. Depending on the calling mode set for the campaign, Interaction Dialer places the call for you (Power or Predictive mode) or you place the call manually (Preview mode). Latitude searches for the party and displays the matching account. For multiple matches, Latitude displays the list of matching accounts and then you select the appropriate account to display.
Related Topics
PureConnect Dialer Agent Interface Icons
Log on to a Campaign (PureConnect)
Work a Power or Predictive Campaign (PureConnect)
Work a Preview Campaign (PureConnect)
Disposition a Call (PureConnect)
Request Assistance with a Call (PureConnect)
View Your Campaign Interactions (PureConnect)