Complaints Panel Permission

Use the Complaints Panel permission to configure the Complaints panel. For more information, see Complaints.

Location

In the Navigation pane, click Applications > Liquid Latitude > Account Data > Complaints > Complaints Panel Config.

Scope

This permission is available for the following scopes:

Policy

The policy allows your organization to configure the Complaints panel. Enable the permission for a scope and then specify the settings.

Close Complaint: If selected, users can close complaints.

Reopen Complaint: If selected, users can reopen complaints.

Edit Compensation Amount: If selected, users can specify the compensation amount.

View Compensation Amount: If selected, users can view the compensation amount.

View Complaint Outcome: If selected, users can view the outcome of a complaint.

View Complaint Details: If selected, users can view details about a complaint.

Assign Complaint Owner: If selected, users can assign an owner to the complaint.

Assign and Edit Department: If selected, users can assign a department to the complaint.

Assign and Edit Complaint Category: If selected, users can assign a category to the complaint.

Edit Complaint Against: If selected, users can specify who the complaint is against.

Edit Referred by: If selected, users can specify who referred the customer.

Edit Investigation to Date: If selected, users can modify the details of the investigation.

Edit Conclusion: If selected, users can modify the complaint conclusion.

Edit Complaint Justified: If selected, users can specify whether the complaint is justified.

Edit Complaint Outcome: If selected, users can specify the outcome of the complaint.

Enable Existing Complaint Button: If selected, users can remove a duplicate complaint.

Edit Complaint Status: If selected, users can specify the status of the complaint.

Edit Root Cause: If selected, users can modify the root cause of the complaint.