• Contents

Interaction Director

Interaction Director is a call routing solution for multi-site contact centers that provides scalable, reliable, and configurable pre- and post-call routing. Director's application-level tools monitor the current load, queue depth, and skill availabilities of call center sites connected through a wide area network.

Get Started


Pre-Installation Requirements

Release Notes

Release Notes Web App


Interaction Director Documentation

Interaction Director Concepts Technical Reference





Interaction Director Installation and Configuration Guide

Interaction Director Monitored Server Installation and Configuration Guide




Supervisor Features

Interaction Director Logging and Reporting Help


Developer Resources

Director Tools and Initiators in Interaction Designer


Related Documentation

CIC Migration Installation and Configuration Guide


Additional Resources

PureConnect Community