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Interaction Administrator Help
General settings: Polycom phones or templates
The following table describes the general settings for Polycom phones or templates. For information on how to access these settings, see Configure managed IP phones or templates.
Setting |
Description |
Default |
Name |
The name of this IP phone must be unique.
Click Browse to locate an existing station. |
Specified when the phone is added |
Active |
Inactive phones do not receive calls. |
Active |
MAC Address |
The MAC address must be in the format xx:xx:xx:xx:xx:xx.
Polycom MAC addresses start with 00:04:f2. Note: Changing the MAC address will reload a previously registered managed IP phone. |
|
Registration |
The available options are:
If you choose SIP Bridge, and there are more than one SIP bridges available, then select the name of the bridge in the list. If no bridge exists, CIC prompts you to create one.
To modify an existing SIP bridge, select the bridge and click Configure. Note: If you select a SIP Bridge registration, then you must complete the MAC Address field. |
Default Registration Group |
Location |
All station appearances are in this same location. Time zone information is read from the location and used to set the phone time, DST settings, and so on. Note: If the Enable Regional Dialing option is selected, and a change to this location creates an extension conflict of a managed IP phone, a message is displayed listing duplicate extensions. For later reference when resolving conflicts, click Copy to Clipboard to copy the listing, and then paste the content to a program that supports CSV (like Microsoft Excel). |
Default Location |
Firmware Version |
Older firmware versions previously installed on this system may also appear in the drop down list. In certain scenarios, you may wish to select older approved firmware for this Polycom IP phone model, for example, to control the rollout of new firmware to a managed IP phone or group of managed IP phones during an SU update. You can change this setting on multiple IP Phones if each phone selected supports this feature.
Note: This option will not appear if the selected Polycom IP phone model does not support the selectable firmware feature. |
Latest |
Preferred Language |
This option is available only if multiple languages are installed.
Select the language for all prompts for this managed IP phone. The available options depend on the installed languages. |
System Default |
Audio Protocol |
The audio stream on this IP phone can be unencrypted using RTP (Real Time Protocol) or encrypted using Secure RTP (SRTP).
|
RTP |
Use Location Time Zone |
Determines whether the time zone of the associated location is used to set the date/time.
Note: You can also configure the time zone on the DHCP server. If you configure the time zone both on the DHCP server and in Interaction Administrator, then the time zone on the DHCP server is used. |
Selected |
Time Zone |
The time zones listed are the same as Windows time zones.
The managed IP phone will use this time zone to set the daylight saving time information.
Note: You can also configure the time zone on the DHCP server. If you configure the time zone both on the DHCP server and in Interaction Administrator, then the time zone on the DHCP server is used. |
(UTC-05:00) Eastern Time (US & Canada) |
Expansion Modules |
In the first list, select the number of expansion modules you want. If a second list appears, select the type of expansion modules you want. Note: If you select multiple expansion modules, they must all be of the same type. IA automatically adds the appropriate number of line keys for the type of expansion module that you select. |
|
Station Appearances |
There are three types of station appearances (or an existing station may be selected). Not all types of appearances apply to all phones:
Note: This option does not apply to a managed IP phone using a SIP bridge.
Note: This option does not apply to a managed IP phone using a SIP bridge.
After you add, edit, or remove station appearances, you must reload the phone.
|
Not specified |
Related topics
Configure managed IP phones or templates
Enable Regional Dialing option
Managed IP phone appearance configuration