Creating Surveys

The following links are meant to familiarize you with the basic steps you'll need to create Post-call and On-demand surveys.

The basic steps in creating a survey are:

1. Create a survey group

2. Add a survey to a group

3. Add questions to the survey

4. Activate the survey

Customized surveys

Detailed instructions, including steps with graphics, on creating custom surveys are in the Interaction Feedback Technical Reference. This document is available in the PureConnect Documentation Library on your CIC server. The latest version of this document can also be accessed from the PureConnect Documentation Library at help.genesys.com.