Configuration Overview

There are several items to configure for the integration, in several different locations. Some of the configuration tasks are documented outside of this technical reference. Links are provided to the relevant content.

In Interaction Administrator:

• Enable the Predictive Engagement server and user licenses. See Load the Predictive Engagement License File.

• Configure the Genesys Cloud for PureConnect integration. See the Genesys Cloud for PureConnect Administrator's Guide.

• Enable Workgroup Queue Availability Updates.

• Configure Predictive Engagement Server Parameters in Interaction Administrator.

In Interaction Connect:

• Configure a web chat widget. See PureConnect Widgets.

In Genesys Cloud:

• Assign Predictive Engagement journey permissions to the admin role.

• Create Predictive Engagement Segments, Business Outcomes, and Action Maps.

On your website:

• Add the Predictive Engagement Tracking Snippet to your Website.