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Change the Statistics Update and Rotation Intervals

Statistics chart panels appear in the statistics carousel, and Interaction Web Portal can rotate between chart panels at a specified interval. If an organization has more than one statistics chart panel, the statistics carousel rotates between them at a specified interval.

Interaction Web Portal also refreshes the data in the chart panels at a specified interval.

Master administrators and organization administrators can set the default rotation interval. Users can change their own rotation setting to override the default interval and can set the update interval. There is no default update interval.

Setting the Default Rotation Interval (Administrators)

You must be a master or organization administrator to set the default rotation interval. All other users do not have access to the default rotation setting and can set their own rotation interval. For more information, see the next section.

To set the default rotation interval:

Under Portal Management, select the organization.
Click the Statistics tab.
Under Statistics Settings, do one of the following:

- To specify an interval, select the interval from the Initial Rotation Interval list. The available intervals range from 30 seconds to an hour.
- To specify the manual setting so that users must click between chart panels, select Manual from the Initial Rotation Interval list.

Click Save.

Setting Your Own Rotation and Update Intervals (Users)

You can override the default rotation interval that your administrator set. You can also specify the interval at which the data on the statistics chart panels automatically refreshes.

To set the intervals:

In the Interaction Statistics portlet, click Show Statistics to view the statistics carousel.
Do one of the following:

- Under the chart panel, select the appropriate rotation interval from the Rotate every list. The available intervals range from 30 seconds to an hour.
- To turn off automatic rotation, select Manual from the Rotate every list. You can still rotate between chart panels, but you'll need to click to change to the next panel.

From the Update every list, select the interval at which you want to refresh the data on the chart panels. The available intervals range from one second to ten minutes.

The chart panels begin to rotate and update at the specified intervals.