Diagnosing Sending Problems

If Interaction Fax fails to send a fax, you can diagnose the problem.

To Diagnose Sending Problems:

1. Is the client workstation properly connected to the CIC server?

Note:  To verify, double-click on your My Computer icon to display the mounted network servers. Make sure the CIC server computer is available in this list.

2. Is the Interaction Fax print driver properly installed?

3. Does the Recipients section of the Send Fax dialog box contain a valid fax number?
   
   If all the conditions have been met, but Interaction Fax still fails to send a fax, contact your CIC administrator for help.

Related Topics

Sending a Fax

Canceling a Fax

Using the Address Book

Using the Interaction Fax Monitor