Contents

Add a New Workgroup

You can add a new workgroup in Interaction Administrator Web Edition.

Note: If you enabled the Enhanced Interaction Administrator Change log, then the addition of the workgroup is tracked in that log. For more information, see About the Enhanced Interaction Administrator Change Log.

The workgroup settings are configured in detail tabs. In the details view, you can click the section expanders to display or hide the sections' contents.

To add a new workgroup:

Right-click in the master view area and select New:

...Or click the New button in the master view toolbar:

The Add New Workgroup appears in the details view:
Complete the following configuration in the first section:

Type the Name of the workgroup.

Note: Do not exceed 64 characters.

Select the Queue type from the drop-down list.
Depending on the workgroup type, enter the required Extension. If the workgroup type requires an extension and no extension is entered, an error is displayed.

Click the Optional Information section expander to display (or hide) the optional information section's contents, and complete the following information:

- Select the check box if the workgroup is active.
- Select the check box for each media type that is supported.

Complete the workgroup configuration in the seven details tabs. The links below open the topics containing procedures for completing each details tabs configuration:

Note: To save a new workgroup, all required information must be entered. Details tabs containing incomplete or erroneous information, are shown with an error indicator (error details are displayed on mouse-over):