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Interaction Desktop Help
Insert and Delete Directory Entries
Requirements: See Working with Directories.
When you have the appropriate rights, as in the IC Private Contacts directory, you can insert and delete directory entries.
To insert a directory entry:
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Right-click a directory entry.
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From drop-down menu, click Insert new entry.
Result: The New Directory Entry dialog box appears.
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Make any necessary entries on any or all tabs.
Phone Numbers
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You can precede a phone number with a comma to create a 2-second pause before the number is dialed when you click the phone number hyperlink. Also, the 2-second pause occurs when you "blind transfer" a call by dragging and dropping a call on a name in a directory.
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If you select Auto Dial Extension, when you click to dial this phone number in a directory view, it automatically dials the extension too. For more information, see Click to Dial a Directory Contact.
Note: The Auto Dial Extension check box is available only when the corresponding phone number and extension have values.
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If you want to auto dial both the phone number and extension in this Properties dialog box, click the Ext. hyperlink.
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Note: For information about entering, editing and verifying phone numbers, see Phone Number Controls.
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If you want other users to be able to edit this directory entry, select the Allow: Change check box.
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If you want other users to be able to delete this directory entry, select the Allow: Delete check box.
Note: An administrator with Directory Admin user rights assigned in Interaction Administrator can edit or delete any directory entry, regardless of the permissions assigned when the entry is created.
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Click OK to save the new entry.
Note: The Apply button is dimmed on the New Directory Entry dialog box. Click OK to save new information.
To create a directory entry from Call History:
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Right-click on a call history entry.
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From the drop-down menu, click Create IC directory entry in.
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From drop-down list of directory names, select a directory.
Result: The New Directory Entry dialog box appears. -
Make any necessary entries on any or all tabs.
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Click OK to save the new entry.
Note: The Apply button is dimmed on the New Directory Entry dialog box. Click OK to save new information.
To delete a directory entry:
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Right-click a directory entry.
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From drop-down menu, click Delete entry.
Result: The directory entry is immediately deleted.
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