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Listen to Someone Leave a Voice Mail Message

Requirements: See Listen.

You can listen to someone leaving a message before deciding if you want to pick up a call. The person leaving the message does not know that you can hear them.

To listen to someone leave a voice mail message:

  1. Select a call from My Interactions that is in a state of ‘Voice Mail’.

  2. Do one of the following:

    • On the toolbar, click the Listen button.

    • Press Ctrl+L.

    • Right-click the call and select Send to Voicemail.

Result: Through your telephone handset you can now hear the person leaving a voice mail message. If you want to talk with the caller, click the Pickup button.

Warning: Genesys disclaims any responsibility for end-user or licensee to comply with federal or state law restrictions regarding Record, Snip, or Listen capabilities of CIC software. The licensee hereby warrants and represents that the end-user or licensee will use the product in compliance with any federal or state law.

Related Topics

Listen Button

Listen to Your Voice Mail

Pick Up a Call From Voice Mail

Transfer a Call to Someone Else’s Voice Mail

Transfer a Call to Your Voice Mail

Working with Voice Mail