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Park on Queue Button

Icon

Location

Directory Toolbar

Note: The Park on Queue button may not appear on your Directory toolbar by default. For a list of available buttons, see Directory Toolbar Buttons. For more information about adding buttons to your Directory toolbar, see Customizing Toolbars.

Keyboard shortcut

Ctrl+K

Operator Console: This keyboard shortcut is available to Operator Console users only.

Description

You can place any connected call or connected ACD-routed email interaction in your queue in a selected user’s queue or workgroup queue.

Select a directory entry and then click this button. This removes the interaction from your queue (My Interactions). It appears in the selected person’s queue.

Related Topics

Customizing Toolbars

Park a Call on Orbit

Park on Orbit Button