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Using the Dial Pad

The Dial Pad enables you to send DTMF tones to a connected call or make selections from an automated telephone menu system. The Dial Pad can also send DTMF tones through a connected SIP Soft Phone.

To display the Dial Pad:

In the Create New View dialog box, set Group by to Categories, and then from the list of categories, select Dial Pad.
In the Views list, select Dial Pad.
Click OK.

To use the Dial Pad:

Display the Dial Pad.

Tip: If the dial pad is hidden by other tabs, you can reveal it by selecting Dial Pad from the View menu.

Do one of the following:

- Click the appropriate buttons on the Dial Pad.
- Select the Dial Pad tab and type the phone number on your keyboard.

Note: If you select the Dial Pad before you type a phone number, the corresponding dial pad keys are highlighted as you type.

Result: If you have a connected or selected interaction that is not on hold, the numbers are sent to the interaction. You make selections from an automated telephone menu system. It’s just like using a touch tone phone Dial Pad.

To end the call:
- If using your handset, simply hang up the telephone.
- Select the call in a queue view and click the Disconnect button.
- Right-click the call and choose Disconnect from the shortcut menu.