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Working with the Company Directory

The Company Directory contains the phone number or extension for every person configured in Interaction Administrator. For more information about using directory entries to make managing your interactions easier, see Working with Directories.

Note: Your CIC administrator enables CIC client users to view the company directory. The CIC administrator also controls which names appear in the company directory. If the company directory does not appear in the CIC client or if you have questions about the names available, see your CIC administrator.

Related Topics

Add or Close Views

Camp on an Internal Extension

Customize Columns

Drag and Drop a Call on a Name in a Directory

Employee Photo and Office Location

Set Another User’s Status

Transfer a Call to a Directory Entry

View and Edit Directory Entries

Working with Directories