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PureConnect Release Notes
This section lists the main features that are new in CIC 2016 R4.
Improved Scalability
PureCloud for CIC Integration (phases 2 and 3)
AT&T Certification with CIC
SMS Improvements
Compliance and Security
Interaction Recorder Policy Editor Overview Feature
Interaction Recorder Configuration Options for AWS
Crystal Reports Metadata Migrator Process Improvements
New Parameter for Interaction Dialer Reports
Interaction Optimizer Enhancements
Managed Phones
Improved language models for Interaction Analyzer and Interaction Media Server