Email

PureConnect supports and integrates with various email platforms to provide access to customers' email channels. Agents can respond to queued email messages and supervisors can report on and track email interactions (by media type). Email routing follows similar rules and requirements as calls, and you can customize email handling using Interaction Attendant, handler modifications in Interaction Designer, and ICWS APIs.  

	Get Started	System software requirements Tested email platforms Tested email clients
	Release Notes	Release Notes Web app
	Email Documentation	Gmail Integration Technical Reference Microsoft Outlook Interaction Desktop Interaction Message Store Technical Reference
	Administrator	PureConnect Installation and Configuration Guide Email account configuration ACD and secure email configuration
	Supervisor Features	Email statistics view Email interaction report
	Agent Features	Working with email messages in Interaction Connect Working with email messages in Interaction Desktop	Email configuration for agents in Interaction Connect Email configuration for agents in Interaction Desktop
	Developer Resources	ICWS API documentation for email Workgroup queue statistics by media type	Email operations in Interaction Attendant   Email tools
	Additional Resources	Videos PureConnect Community Support Self-Help	Email related KB articles