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Interaction Dialer and Interaction Scripter

Interaction Dialer adds predictive dialing, manual dialing and outbound campaign management features to Customer Interaction Center (CIC).

Interaction Scripter enables campaign script developers to create standard or custom scripts for agents to use in Interaction Dialer outbound campaigns. The scripts can be used in two agent contexts: Interaction Scripter .NET Client and Scripter in Interaction Connect.

Get Started

Introduction to Interaction Dialer


Release Notes

Release Notes Web App

Interaction Dialer Revision History

Interaction Scripter Revision History

 

Interaction Dialer Documentation

Interaction Dialer Help

Scripter Client Help

Interaction Scripter Developer's Guide

Interaction Dialer Installation and Configuration Guide

Advanced Campaign Management for Interaction Dialer Overview Guide

 

Administrator

Dialer Administration Concepts

Dialer in Interaction Administrator

Dialer Administrator in IC Business Manager

 

Supervisor Features

Dialer Views in ICBM

Dialer Statistics in ICBM

Dialer Reports

 

Agent Features

Interaction Scripter .NET Client Help

Scripter in Interaction Connect

 

Developer Resources

Interaction Scripter Developer's Guide

Interaction Dialer ICWS APIs

Interaction Dialer Services Configuration APIs

 

Additional Resources

PureConnect Community

Support Self-Help  

Interaction Dialer related KB articles