Interaction Process Automation

Interaction Process Automation (IPA) provides the tools to automate just about any common process. It takes a communications-based approach to process automation, taking advantage of and building on the existing technologies and features in the PureConnect platform.  

	Get Started	Introduction Components Concepts and Terminology	Licensing
	Release Notes	Release Notes Web app
	Interaction Process Automation Documentation	Interaction Process Automation Technical Reference Interaction Process Automation Designer Help Interaction Process Automation Monitor Help
	Administrator	Installation Architecture Optional Installations and Additional Functionality	Activate or Deactivate Processes Security Specifications Process Automation Server
	Supervisor Features	Interaction Process Automation Reports Transfer a Work Item
	Agent Features	Work Item Client Work Item Viewer Interaction Process Automation in Interaction Desktop	Interaction Process Automation in Interaction Connect Interaction Process Automation Terminology
	Developer Resources	Interaction Process Automation tables Overview of Interaction Process Automation Tools ICWS
	Related Documentation	IC Business Manager IC Server Manager
	Additional Resources	PureConnect Community Support Self-Help   Interaction Process Automation related KB articles