Lync (Skype) Integration

Customer Interaction Center supports integration to Microsoft Lync Server 2013 and Skype for Business Server 2015. Both Microsoft Lync and Skype for Business are professional meeting and collaboration applications. Using either Lync Server or Skype for Business Server together with Customer Interaction Center provide a new range of capabilities to users of both systems:

• Users who previously used only Lync now have access to all the powerful contact center and IP/PBX capabilities of CIC.

• The integration provides CIC users with the instant messaging, voice, and video capabilities of Lync, and the functionality available in the Lync Server platform.

• Call center agents using CIC can now view the availability of non-CIC users without leaving the CIC client. 

  Note: The Lync Integration is not available in Interaction Connect.

	Get Started	Purpose of the Integration CIC requirements	Lync requirements Installation
	Release Notes	Release Notes Web app
	Microsoft Lync (Skype) Integration Documentation	CIC Integration to Microsoft Lync Server Administrator's Guide
	Administrator	Configuring Lync Server Configure line settings Configure a line group Configure CIC dial plan Configuring stations	Configuring users Configuring the merged company directory Configuring presence synchronization Configuring Remote Call Control
	Agent Features	Working with the Microsoft Lync Integration Lync Integration  Status Synchronization Lync Embedded Client	Display the Lync Embedded Client Display the Lync-enabled Company Directory
	Developer Resources	ICWS API documentation for Lync
	Additional Resources	PureConnect Community Support Self-Help	Lync (Skype) Integration FAQs