The Interaction type exposes the following members.
Properties
Name | Description | |
---|---|---|
AccountCodeId |
Gets the Id of the account code.
AccountCodeId is only available if the AccountCodeId attribute is being watched.
| |
AlertSound |
Gets the AlertSound.
AlertSound is only available if the AlertSound attribute is being watched.
| |
AssociatedProcessDisplayName |
Gets the AssociatedProcessDisplayName.
AssociatedProcessDisplayName is only available if the AssociatedProcessDisplayName attribute is being watched.
| |
AssociatedProcessInstanceId |
Gets the AssociatedProcessInstanceId.
AssociatedProcessInstanceId is only available if the AssociatedProcessInstanceId attribute is being watched.
| |
CallIdKey | ||
CallType | ||
Capabilities |
Gets the capabilities of this interaction. The EffectiveStation comes into effect when
determining the capabilities of this interaction. Capabilities are only available if the Capabilities
attribute is being watched.
| |
ClientMessage |
Gets the ClientMessage.
ClientMessage is only available if the ClientMessage attribute is being watched.
| |
ConferenceId |
Gets the ConferenceId.
ConferenceId is only available if the ConferenceId
attribute is being watched.
| |
ConsultCallId |
Gets ID of the ConsultTransfer, if this interaction is participating in a consult transfer.
ConsultCallId is only available if the ConsultCallId attribute is being watched.
| |
DeallocationSeconds |
Gets the DeallocationSeconds.
DeallocationSeconds is only available if the DeallocationSeconds
attribute is being watched.
| |
Direction | ||
DisconnectionTime |
Gets the DisconnectionTime.
DisconnectionTime is only available if the DisconnectionTime
attribute is being watched.
| |
DisconnectRingNoAnswer |
Gets a value indicating whether to disconnect on ring no answer.
DisconnectRingNoAnswer is only available if the DisconnectRingNoAnswer attribute is being watched.
| |
Duration |
Gets the duration of the Interaction as of the current time (using InitiationTime and DisconnectionTime).
Duration is only available when InitiationTime, DisconnectionTime and State are being watched.
| |
HasSnippetRecording |
Gets a value indicating whether this instance has snippet recordings.
| |
ImmediateAccess |
Gets a value indicating whether to allow ImmediateAccess.
ImmediateAccess is only available if the ImmediateAccess attribute is being watched.
| |
InitiationTime |
Gets the InitiationTime.
InitiationTime is only available if the InitiationTime
attribute is being watched.
| |
InteractionId |
Gets the ID of the Interaction.
| |
InteractionsManager |
Gets the InteractionManager with which this Interaction is associated.
| |
InteractionType |
Gets the type of the interaction.
InteractionType is only available if the InteractionType attribute is being watched.
| |
IsConnected |
Gets a value indicating whether the Interaction is in a connected state.
IsConnected is only available if the State
attribute is being watched.
| |
IsDisconnected |
Gets a value indicating whether the Interaction is in a disconnected state.
IsDisconnected is only available if the State
attribute is being watched.
| |
IsHeld | ||
IsMonitored |
Gets a value indicating whether this instance is being monitored by the session user.
IsMonitored is only available if the Monitors and SupervisorMonitors
attributes are being watched.
| |
IsMuted | ||
IsOnMyInteractionsQueue |
Gets a value indicating whether this instance is on the MyInteractions queue.
IsOnMyInterationsQueue is only available if the UserQueueNames
and StationQueueNames attributes are being watched.
| |
IsPaused |
Gets a value indicating whether this instance has a paused recorder for the session user.
IsPaused is only available if the Recorders and SupervisorRecorders
attributes are being watched.
| |
IsPrivate | ||
IsRecording |
Gets a value indicating whether this instance is being recorded by the session user.
IsRecording is only available if the Recorders and SupervisorRecorders
attributes are being watched.
| |
IsShared |
Gets a value indicating whether this is a shared instance.
| |
Language | ||
LastSegment |
Gets the last segment on this interaction.
LastSegment is only available if the InteractionConnectionSegments attribute is being watched.
| |
LastSegmentForCurrentUser |
Gets the last segment for the session user on this interaction.
LastSegmentForCurrentUser is only available if the InteractionConnectionSegments attribute is being watched.
| |
LineName |
Gets the name of the line queue.
LineName is only available if the LineQueueName
attribute is being watched.
| |
LocalAddress |
Gets the address of the local party.
LocalAddress is only available if the LocalAddress attribute is being watched.
| |
LocalId |
Gets the displayable address of local party.
LocalId is only available if the LocalId attribute is being watched.
| |
LocalName |
Gets the user-friendly name of the local party.
LocalName is only available if the LocalName attribute is being watched.
| |
LocalPartyType |
Gets the LocalPartyType of the local party.
LocalPartyType is only available if the LocalPartyType attribute is being watched.
| |
LocalSecurityLevelRequested |
Gets the requested local security level. (See LocalSecurityLevelRequested).
LocalSecurityLevelRequested is only available if the LocalSecurityLevelRequested attribute is being watched.
| |
Log | ||
Monitors | ||
MonitorsCombinedCount |
Gets the MonitorsCombinedCount.
MonitorsCombinedCount is only available if the MonitorsCombinedCount attribute is being watched.
| |
MonitorType |
Gets the type of the monitor.
MonitorType is only available if the MonitorType attribute is being watched.
| |
Notes | ||
OrbitQueueName |
Gets the unscoped orbit queue name.
OrbitQueueName is only available if the OrbitQueueName attribute is being watched.
| |
PopApplication |
Gets the application that should be popped for the Interaction.
PopApplication is only available if the PopApplication attribute is being watched.
| |
Recorders | ||
RecordersCombinedCount |
Gets the RecordersCombinedCount.
RecordersCombinedCount is only available if the RecordersCombinedCount attribute is being watched.
| |
RelatedSnippetRecordings |
Gets the RelatedSnippetRecordings.
RelatedSnippetRecordings is only available if the RelatedSnippetRecordings
attribute is being watched.
| |
RemoteAddress |
Gets the RemoteAddress.
RemoteAddress is only available if the RemoteAddress attribute is being watched.
| |
RemoteDisplay |
Gets a displayable identifier for an interaction.
RemoteDisplay is only available if the RemoteName attribute is being watched.
| |
RemoteId |
Gets the remote party ID as a friendly display value.
RemoteId is only available if the RemoteId attribute is being watched.
| |
RemoteName |
Gets the name of the remote party.
RemoteName is only available if the RemoteName attribute is being watched.
| |
RemotePartyType |
Gets the RemotePartyType of the remote party.
RemotePartyType is only available if the RemotePartyType attribute is being watched.
| |
RemoteSecurityLevelRequested |
Gets the requested remote security level. (See RemoteSecurityLevelRequested).
ImmediateAccess is only available if the ImmediateAccess attribute is being watched.
| |
SecurityLevelActual |
Gets the actual security level. (See SecurityLevelActual).
SecurityLevelActual is only available if the SecurityLevelActual attribute is being watched.
| |
SecurityLevelViolation |
Gets the reason for the security level violation. (See SecurityLevelViolation).
SecurityLevelViolation is only available if the SecurityLevelViolation attribute is being watched.
| |
Segments |
Gets the collection of segments for this interaction. (See InteractionConnectionSegments).
Segments is only available if the InteractionConnectionSegments attribute is being watched.
| |
State | ||
StateDescription |
Gets the state display string.
StateDescription is only available if the StateDescription attribute is being watched.
| |
StationQueueNames |
Gets the unscoped name(s) of the station queue(s).
StationQueueNames is only available if the StationQueueNames attribute is being watched.
| |
SupervisorMonitors |
Gets the SupervisorMonitors.
SupervisorMonitors is only available if the SupervisorMonitors attribute is being watched.
| |
SupervisorRecorders |
Gets the SupervisorRecorders.
SupervisorRecorders is only available if the SupervisorRecorders
attribute is being watched.
| |
TimeInWorkgroupQueue |
Gets the duration of the Interaction as of the time it joined a workgroup queue (using WorkgroupQueueTimestamp and DisconnectionTime).
TimeInWorkgroupQueue is only available when WorkgroupQueueTimestamp, DisconnectionTime and State are being watched.
| |
UserQueueNames |
Gets the unscoped name(s) of the user queue(s).
UserQueueNames is only available if the UserQueueNames attribute is being watched.
| |
WorkgroupQueueDisplayName |
Gets the display name of the workgroup queue.
WorkgroupQueueDisplayName is only available if the WorkgroupQueueDisplayName attribute is being watched.
| |
WorkgroupQueueName |
Gets the unscoped name of the workgroup queue.
WorkgroupQueueName is only available if the WorkgroupQueueName attribute is being watched.
| |
WrapUpAssignments |
Gets the wrap up assignments for this interaction. (See WrapUpAssignments).
WrapUpAssignments is only available if the WrapUpAssignments attribute is being watched.
| |
WrapUpCodeId | Obsolete.
Gets the ID of the wrap up code.
|