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Integrations

PureConnect integrates with other Genesys products as well as with third-party products. This landing page provides links to documentation for each of the following integrations. Additional integrations are possible via the IceLib API and the ICWS API, which are available in the PureConnect Developer Portal.

Genesys Cloud Workforce Engagement Management

Genesys Intelligent Automation

Genesys Predictive Engagement

Gmail

Latitude by Genesys 12.0   

Lync (Skype for Business)

Nuance 5.2 6.1

Oracle Service Cloud

PureConnect SpeechMiner

Salesforce

SAP CRM

Siebel

Unified Messaging

Workforce Management