Salesforce

The PureConnect for Salesforce integration is a version of the CIC client with an abbreviated feature set. PureConnect for Salesforce provides advanced CIC call controls inside the third-party customer relationship management (CRM) system Salesforce. It offers many features including basic call log support, call controls, click-to-dial, screen pop, and more. There is nothing to install on each user’s computer and nothing to maintain or backup on your own servers.

	Get Started	Browser requirements PureConnect for Salesforce overview
	Release Notes	Release Notes Web app PureConnect for Salesforce Release Notes
	Salesforce Documentation	PureConnect for Salesforce help PureConnect for Salesforce Administrator's Guide	Salesforce Object Routing Server help Salesforce Object Routing Connector help
	Administrator	Administrator Requirements Set up the Salesforce Object Routing Connector FAQs Troubleshooting	Download PureConnect for Salesforce from AppExchange Configure Interaction Dialer to work with Salesforce Configure Salesforce as an identity provider for SSO
	Agent Features	Call controls in PureConnect for Salesforce Callbacks in PureConnect for Salesforce Email-to-case in PureConnect for Salesforce	Chats in PureConnect for Salesforce Statuses in PureConnect for Salesforce
	Developer Resources	Salesforce Extension Pack for Visual Studio Force.com IDE plugin download (older)
	Additional Resources	PureConnect Community Support Self-Help for Salesforce	KB articles in My Support for PureConnect for Salesforce