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Salesforce
The PureConnect for Salesforce integration is a version of the CIC client with an abbreviated feature set. PureConnect for Salesforce provides advanced CIC call controls inside the third-party customer relationship management (CRM) system Salesforce. It offers many features including basic call log support, call controls, click-to-dial, screen pop, and more. There is nothing to install on each user’s computer and nothing to maintain or backup on your own servers.
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Get Started |
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Release Notes |
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Salesforce Documentation |
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Administrator |
Download PureConnect for Salesforce from AppExchange |
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Agent Features |
Call controls in PureConnect for Salesforce |
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Developer Resources |
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Additional Resources |