• Contents

Interaction Connect

Interaction Connect is a browser-based interaction manager offering call control functionality, chat features, and status management. It includes directories with contact and status information. Interaction Connect is run from the browser — no components are installed on the desktop.

Get Started


Browser requirements

Interaction Connect Quick Start Guide


Release Notes

Release Notes Web app

What's New in Interaction Connect


Interaction Connect Documentation

Interaction Connect Help

Interaction Connect Printed Help

CIC Client Comparison



CIC Web Applications Installation and Configuration Guide

CIC Licensing Technical Reference



Supervisor Features

Agent Statistics

Coach an Agent on an interaction

Configure Account Codes

Manage Alerts

Monitored Interactions

Stationless Logon

Workgroup Overview

Workgroup Statistics

Agent Features

Configuration Options

Callback Requests



Email messages

Response Management

Scorecards and Recordings


Social Media Interactions

Speed Dial

Related Documentation

PureConnect TUI (Telephone User Interface) User's Guide

Telephone User Interface Quick Reference Card

SIP Bridge Installation and Configuration Guide


Additional Resources


PureConnect Community

Support Self-Help