Interaction Connect

Interaction Connect is a browser-based interaction manager offering call control functionality, chat features, and status management. It includes directories with contact and status information. Interaction Connect is run from the browser — no components are installed on the desktop.

	Get Started	Features Browser requirements Interaction Connect Quick Start Guide
	Release Notes	Release Notes Web app What's New in Interaction Connect
	Interaction Connect Documentation	Interaction Connect Help Interaction Connect Printed Help CIC Client Comparison
	Administrator	CIC Web Applications Installation and Configuration Guide CIC Licensing Technical Reference Widgets
	Supervisor Features	Agent Statistics Coach an Agent on an interaction Configure Account Codes Manage Alerts	Monitored Interactions Stationless Logon Workgroup Overview Workgroup Statistics
	Agent Features	Configuration Options Callback Requests Calls Chats Email messages	Response Management Scorecards and Recordings Status Social Media Interactions Speed Dial
	Related Documentation	PureConnect TUI (Telephone User Interface) User's Guide Telephone User Interface Quick Reference Card SIP Bridge Installation and Configuration Guide
	Additional Resources	Videos PureConnect Community Support Self-Help