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Interaction Desktop

Interaction Desktop is our Windows-based interaction manager offering call control functionality, chat features, and status management. It includes directories with contact and status information.

Get Started


Workstation software requirements

Interaction Desktop Quick Start Guide

Interaction Desktop Quick Reference Card

Operator Console Quick Reference Card for Interaction Desktop

Release Notes

Release Notes Web app

What's New in Interaction Desktop


Interaction Desktop Documentation

Interaction Desktop Help

Interaction Desktop Printable Help

Interaction Desktop Framework Printable Help

CIC Client Comparison


PureConnect Installation and Configuration Guide

Microsoft Outlook Interaction Desktop Add-In Installation and Configuration Guide

Transition to Interaction Desktop Administrator's Guide

Supervisor Features


Listen to a Call

Record a Call


Agent Features

Configuration Options

Callback Requests



Email messages

Response Management


Speed Dial

Developer Resources

Interaction Client Add-In Quick Reference Guide

Interaction Desktop Add-In Technical Reference

IceLib API Technical Reference

Third Party Integration Technical Reference

Related Documentation

PureConnect TUI (Telephone User Interface) User's Guide

Telephone User Interface Quick Reference Card

SIP Bridge Installation and Configuration Guide


Additional Resources


PureConnect Community

Interaction Desktop related KB articles