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Interaction Reporter

Interaction Reporter, an add - on module for IC Business Manager, allows you to generate pre-defined reports, based on historical information. Historical reports provide information about agent performance, contact center management, business processes, call details, quality management, and more. Using a report filter, simply configure the report parameters and run the report.

Get Started

About Interaction Reporter

Run a report

View a report

Release Notes

Release Notes Web app


Interaction Reporter Documentation

Interaction Reporter Help

PureConnect Reporting Technical Reference




Assign access control rights in Interaction Administrator

Create custom parameters and related report metadata


Supervisor Features

Schedule historical reports to run automatically


Developer Resources

Active Reports Developer's Guide

Crystal Reports Import Utility Technical Reference

ICWS API Documentation for Interaction Reporter

PureConnect Data Dictionary

Related Documentation

PureConnect Reporting Technical Reference

CIC Scheduled Reports Installation and Configuration Guide

CIC Scheduled Reports User Guide

Sample Reports for Interaction Reporter Technical Reference

Additional Resources

Interaction Reporter Video

PureConnect Community

Support Self-Help  


Interaction Reporter Related KB Articles