Picking Up Calls

Requirements: See Pickup.

There are many different ways to pick up calls in the CIC client. This section describes the following methods:

• Answer an Incoming Interaction

• Caller Name

• Pick Up a Call From a Queue

• Pick Up a Call From Voicemail

• Place a Call on Hold

Related Topics

Respond to a Callback Request

Pick Up a Chat Request

Pick Up or Reopen an E-mail Message