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Cancel a Time-Off Request

Requirements: Only users with the appropriate licenses and configuration settings can work with time-off requests in the CIC client. For more information, see Interaction Optimizer.

You can cancel any pending time-off request. You cannot cancel approved or denied time-off requests.

To cancel a time-off request:

  1. Do one of the following:

    • From the Optimizer menu, select Time Off Requests.

    • From the My Schedule view toolbar, click the Time Off button.

Result: The Time Off Requests List dialog box appears.

  1. In the Time Off Request List dialog box, select a pending time-off request by clicking the button at the beginning of the row containing the request.

Tip: You can select multiple time-off requests by holding down the Ctrl key and clicking anywhere in the rows containing the requests.

Result: The Edit and Cancel buttons become active.

  1. Click the Cancel button or right-click and select Cancel Request from the shortcut menu.

Note: You must use the Remove button if you are deleting multiple time-off requests. You cannot use the shortcut menu.

Result: A "Do you really want to the selected time-off request?" message appears.

  1. Click Yes.

Result: The time-off request is canceled and removed from your list.

Related Topics

Edit a Time-Off Request

Export a List of Time-Off Requests

Filter Time-Off Requests

Submit a Time-Off Request

View Time-Off Requests

Working with Time-Off Requests