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View Time-Off Requests

Requirements: Only agents with the appropriate licenses can see their work schedules in the CIC client. For more information, see Interaction Optimizer.

You can view a list of all your pending and approved time off requests. You can also view the details of a selected time off request.

Note: For more information about viewing and managing your time-off requests, see Using the Time Off Request List dialog box.

To edit a time-off request:

  1. Do one of the following:

    • From the Optimizer menu, select Time Off Requests.

    • From the My Schedule view toolbar, click the Time Off button.

Result: The Time Off Requests List dialog box appears.

  1. In the Time Off Request List dialog box, select a time-off request.

  1. Click the View button.

Result: The Time Off Request dialog box appears.

Related Topics

Cancel a Time Off Request

Edit a Time-Off Request

Export a List of Time-Off Requests

Filter Time-Off Requests

Submit a Time-Off Request

Working with Time-Off Requests