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Edit a Time Off Request

Requirements: Only users with the appropriate licenses and configuration settings can work with time-off requests in the CIC client. For more information, see Interaction Optimizer.

You can make changes to a pending time-off request. You cannot edit an approved or denied time-off request.

To edit a time-off request:

  1. Do one of the following:

    • From the Optimizer menu, select Time Off Requests.

    • From the My Schedule view toolbar, click the Time Off button.

Result: The Time Off Requests List dialog box appears.

  1. In the Time Off Request List dialog box, do one of the following:

    • Double-click the selected time-off request.

    • Select a pending time-off request and click the Edit button.

Result: The Time Off Request dialog box appears.

  1. Make any necessary changes.

Tip: For detailed instructions on entering information in the Time Off Request List dialog box, see Submit a Time-Off Request.

  1. Do one of the following:

    • Click the OK button.

Result: The changes made to the time-off request are saved.

    • Click the Cancel button to undo any changes made.

Result: Any changes you made to this time-off request are discarded and it reverts to its last saved version.

Related Topics

Cancel a Time Off Request

Export a List of Time-Off Requests

Filter Time-Off Requests

Submit a Time-Off Request

View Time-Off Requests

Working with Time-Off Requests