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System Status category


System Status views monitor the health and performance of CIC servers. If this category does not appear when you add a view, contact your CIC System Administrator. See Licenses, Security and Access Control Rights for details.


View Details


Call Activity

The Call Activity view shows all activity in line or station queues.

License statistics

Shows how many licenses an CIC system has, and how many of those have been consumed.


Shows line, station, workgroup and user queues.

Session Managers

Shows session managers and sessions.

System Graph

Shows system statistics in a chart.

System Statistics

Shows system statistics.