Queues Container

The Queues container in Interaction Administrator allows you to manage queue objects. Queue objects represent a Monitored Server, queue, and line group within a site. Director collects statistics for queue objects so that its handlers can make routing decisions. For more information, see the Interaction Administrator Help at https://help.genesys.com/cic/mergedProjects/wh_ia/desktop/interaction_administrator_help.htm.

Related topics:

• View Interaction Director Queues

• View Queue Statistics

• View Queue Users

• Add a Queue Object

• Modify a Queue Object

• Delete a Queue Object

• Create Multiple Queue Objects

• Statistic Codes