Recommendations for typical large-scale CIC implementations

This section presents recommendations for typical large-scale CIC implementations using packaged PureConnect Interaction Application Servers at the time of the CIC 2015 R1 release.

This section includes:

• Contact Center
• Enterprise
• Additional software components

Notes

See CIC System hardware Requirements in the PureConnect Documentation Library for the latest hardware requirements.

For a list of packaged PureConnect Interaction Application Servers and specifications for each, see Testlab at http://testlab.genesys.com/.

For current sizing guidelines for CIC systems with multiple components on hardware-based and virtualized systems, contact the Genesys Sales team.

For information on additional servers/software components, see "Additional Servers" and "Optional Installations and Additional Functionality".