Optional Installations and Additional Functionality

This section describes the optional server component installation programs, utilities, and additional functionality available for CIC, and references other documents and help systems for additional information. Many of the optional server components require additional licensing.

• Optional installations and additional files on the CIC installation media

• Trust off-host certificates following off-server installations

• ASR Servers

• Interaction Recorder and Interaction Screen Recorder

• Interaction Recorder Remote Content Service

• Interaction Recorder Extreme Query

• Interaction Administrator Web Edition

• Interaction Center Extension Library (IceLib) SDK

• CIC VoiceXML Interpreter Server

• Interaction Multi-Site

• Status Aggregator

• Interaction Analyzer

• Interaction Process Automation

• Interaction Feedback

• Interaction Tracker

• Interaction Optimizer

• Interaction Web Tools

• Session Manager Off-server

• CIC Render Server

• SOAP Listener

• SOAP Notifier COM Components

• CSV lists

• G-729 Hold Audio files

• Get Host ID

• CIC Database files

• PureConnect Documentation Library installation

• IC Survey System

• IC System Handlers

• SNMP

• CIC Language Packs and Prompt Packs

• IPA Integration with SharePoint

• CIC Integration with LiveLOOK

• CIC Integration with HEAT

• CIC Integration with IBM Sametime

• CIC Integration with Microsoft Lync

• CIC Integration with Remedy and Remedy IVR

• CIC Integration with Workforce Management

• CIC Scheduled Reports

• Interaction SIP Bridge installation

• Microsoft Outlook Interaction Desktop Add-in installation

• Interaction Media Streaming Server

• Interaction Web Portal

• Interaction Marquee

• CIC Integration with Oracle Siebel

• PureConnect Integration to Oracle Service Cloud

• Interaction Center Web Services (ICWS) SDK

• IPA Stand-Alone Web Client

• Interaction Connect

• CIC Appliance .iso (Interaction Edge)

• ININProductInfo utility

• Crystal Report Import Utility

• Genesys Cloud for PureConnect Integration